Setup guides


Frequently asked questions

  • What is a VPN?

    VPN stands for Virtual Private Network and is a tunnel through the Internet that allows a computer, phone, tablet or other device to connect securely to another network, as if it were physically plugged into that network. VPNs are very widely used to give remote workers access to corporate networks.

    In our case, it allows our customers to connect securely to the Internet via our network, bypassing monitoring, censorship, blocks and other issues with the customer's local Internet connection. VPNs employ encryption to prevent eavesdropping by intermediate parties and to ensure that no modification of the data can take place in transit.

  • Why do I need a VPN?

    While the Internet was envisioned by its creators to be a pure medium for the transmission of data without arbitrary restrictions, the current Internet is increasingly guided by the politics of commerce. It is now subject to the whims of governments and corporations that stand to profit from limiting access to resources, monitoring your activities and being able to uniquely identify you.

    Their best tools for these tasks are your public IP address and the ability to inspect the data you transmit and receive. A quality VPN robs them of both.

  • Where is VPNme located?

    We're headquartered in Delaware, United States.

    About data privacy in the United States

    While it's common rhetoric that the United States is hostile to privacy, in our case at least, that's not true. Unlike companies in the EU, Canada and elsewhere, we are not obligated to store any information about our customers' usage. Combined with strong technical countermeasures against eavesdropping, that makes the US ideal for our purposes as a VPN provider.

  • What protocols does VPNme support?

    We support PPTP, OpenVPN, IPsec and L2TP in various configurations. See the article for more details:

    About the different VPN protocols.

    All plans also include access to our HTTP and SOCKS proxies.

  • What's the difference between a VPN and proxy?

    Proxy servers, like HTTP, Socks and Tor, work by intercepting connections made by individual applications on your computer, then initiating a connection of their own and directing your data through that. Their usefulness is limited mainly to TCP services that are compatible with being proxied, like web browsing.

    A VPN, on the other hand, is a raw network connection handled by your operating system, so it works with TCP, UDP and any other kind of traffic. This makes it much safer, as proxies tend to "leak" information through side channels (usually DNS), making it hard to truly hide your real IP.

    That said, proxies are often convenient. You can configure a single application to use the proxy without impacting anything else, for example.

    Your VPNme account includes access to the proxy service on every gateway!

  • Where does VPNme have gateways?

    We have gateways in geographically diverse locations to enhance throughput and response time for our customers. See the article for a list of available gateways:

    VPNme gateway locations

  • How does a VPN affect speed?

    While all of our VPN gateways support data rates of at least 1 gigabit/second, the speed at which you download is directly related to your latency to the server. That is, the longer it takes packets from your computer to get to the server and come back, the slower a single download will be. This is because TCP/IP waits for packets to come back before it will send more.

    Since a VPN adds latency, it can also decrease the speed of individual downloads. This doesn't mean your connection is slower, though. The easiest way to get better speed is to use a download manager or other software that downloads a single file using many parallel connections.

  • Does VPNme support IPv6?

    Yes!

    If you use IKEv2 or OpenVPN 2.3+, you will get a globally routable IPv6 address in addition to your IPv4 address. Because there's no NAT with IPv6, a firewall protects you from incoming connections.

    Note: Windows 10 currently will not add a default IPv6 route in IKEv2 mode. This is a flaw in the built-in client, and we suggest that you use OpenVPN instead.

  • How is VPNme operated?

    We own all of the server and network hardware we use, which is co-located in carrier-neutral facilities with locking racks, robust power and redundant cooling. Our gateways run from read-only flash memory and have no hard disks or other persistent storage. We have direct connectivity to the best Tier 1 providers and never use "blended" bandwidth.

    Instead of exposing individual VPN servers like most providers, each of our gateways consists of a cluster of servers. This allows us to gracefully handle a hardware failure and ensure that no single server is ever overloaded.

  • Can I use (some application/service)?

    Yes. We don't inspect, shape or filter any of your traffic.

    The only exception is that we don't currently allow TCP connections on port 25 due to abuse. This is a very common practice and most email providers have port 587 open for this purpose.

  • I'm using PPTP and getting errors 619, 645, etc.

    These errors mean that your computer can't reach our gateway. The most common causes are:

    1. You're behind a firewall or router that's incompatible with PPTP. If your router has a VPN pass-through or similar option, make sure it's turned on. If that doesn't help, you might want to try another protocol, like OpenVPN.
    2. Your ISP, work or campus network is specifically blocking VPNs. In this case, your best bet is to try OpenVPN. Try TCP port 443, UDP port 53 or random TCP ports.
    3. Sometimes, this can be related to third-party firewall or other security software on your machine. Try disabling any add-on firewall you might have. You might also want to make sure your system has all of its available updates, too.
  • OpenVPN says my certificate is invalid!

    Please check the clock on your computer or device. If you just generated your certificate, your clock may be behind and OpenVPN won't think your certificate is valid, yet.


Contact us

If you have questions regarding our service or problems with your VPN, we'd like to hear from you.

Note: Due to the volume of support requests, we will be unable to respond if your question is already answered above.
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